Verifying Your Account With ID
We verify because a wallet transfer cannot be pulled back once it leaves. Three things clear the check: a photo of your National ID or passport, a selfie holding that same document, and a bKash, Nagad or Rocket number registered in your own name. Upload from the account area on your phone — the camera opens straight into the form, so no
scanner is needed. When the name on the ID matches the name on the wallet, your account clears for payouts and stays cleared.
- Photograph your ID — Use your National ID or passport. Lay it flat in daylight and make sure all four corners and the number read clearly.
- Take the selfie — Hold the same document beside your face and let the camera take it. Keep your fingers off the photo and off the number.
- Match your wallet name — Enter a bKash, Nagad or Rocket number registered in your own name. A family member's wallet will not pass the name match.
- Wait for the check — We compare the names and documents, then message you inside the account. Blurred corners and wallet nicknames are the two gaps we flag most often.